Module Code: |
H9MECON |
Long Title
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Mediation and Conflict Management
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Title
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Mediation and Conflict Management
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Module Level: |
LEVEL 9 |
EQF Level: |
7 |
EHEA Level: |
Second Cycle |
Module Coordinator: |
COLETTE DARCY |
Module Author: |
SHEILA MARTIN |
Departments: |
School of Business
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Specifications of the qualifications and experience required of staff |
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Learning Outcomes |
On successful completion of this module the learner will be able to: |
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Learning Outcome Description |
LO1 |
Demonstrate a comprehensive understanding of the theories of conflict, and conflict intervention approaches. |
LO2 |
Demonstrate detailed knowledge and understanding of the principles governing mediation. |
LO3 |
Critically review the ethical considerations in the management of conflict. |
LO4 |
Critically evaluate the role of mediators in conflict resolution and gain an understanding of their own approach to conflict. |
LO5 |
Use theory to analyse and develop communication options when dealing with conflict and conflict resolution. |
LO6 |
Analyse scenarios and recommend alternative dispute resolution approaches that could be applied. |
Dependencies |
Module Recommendations
This is prior learning (or a practical skill) that is required before enrolment on this module. While the prior learning is expressed as named NCI module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
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No recommendations listed |
Co-requisite Modules
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No Co-requisite modules listed |
Entry requirements |
There are no additional entry requirements for this module. The programme entry requirements apply. No pre-requisites or co-requisites apply.
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Module Content & Assessment
Indicative Content |
Introduction to the Study of Conflict
Managing Conflict from a Theoretical Perspective
Defining Interpersonal Conflict
The Inevitability of Conflict
Conflict is a Fact of Life
Defining Conflict Management and Skills
Conflict Communication as Productive or Destructive.
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Conflict Management Styles
Transactional Analysis (Thomas-Kilmann Conflict Modes)
Using Emotional Intelligence
Introduction to ADR
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Specific Workplace Conflicts
Bullying and Harassment
Conflict cycle & conflict styles
Workplace dispute management policies
New Code of Conduct on Bullying and Harassment.
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ADR Institutions
International ADR Institutions
The changing landscape of ADR in Ireland
Mediation Act, 2017
The integration of Mediation into company policies
Strategies for resolving workplace conflicts (Cloke and Goldsmith)
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Introduction to Mediation
Defining Mediation
Principles of Mediation
Different approaches/Styles of Mediation: Facilitative, Transformational
Stages in the Process – Preparation, Introduction, Story Telling, Problem Solving, Agreement
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Communications Skills for Mediation Part 1
Role of Mediator
Mediator skills and techniques
Intro to Mediation Skills and Techniques
Mediator’s Opening Statement
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Communications Skills for Mediation Part 2
Listening Skills
Non-verbal Communication
Survey of Mediators
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Communications Skills for Mediation Part 3
Questioning techniques
Summarising and Reframing
Overcoming Impasse
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Mediation – How it Works
The Mediation Process- Stages 1-3
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Identifying & Framing the Issues
Identifying and framing the issues
Option Development and Negotiation
Fisher & Ury- Getting to Yes
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Crafting the Agreement
Crafting the Agreement
Follow up
Personal Reflection
On-line mediation
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Ethical Considerations in Managing Conflict
Establishing Trust
Rules of confidentiality
Code of Ethics in MII
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Assessment Breakdown | % |
Coursework | 100.00% |
AssessmentsFull Time
Coursework |
Assessment Type: |
Assignment |
% of total: |
100 |
Assessment Date: |
n/a |
Outcome addressed: |
1,2,3,4,5,6 |
Non-Marked: |
No |
Assessment Description: Students are assessed on a 3,000-word assignment. Students are provided with four topics from which they must select one to research and write upon. The topics allow for both theoretical and practical subjects. |
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No End of Module Assessment |
Reassessment Requirement |
Coursework Only
This module is reassessed solely on the basis of re-submitted coursework. There is no repeat written examination.
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Reassessment Description The students if they fail this element then they must repeat the assessment, or an alternative assessment may be set. A failed assignment and repeat of the assessment will be regarded as a second sitting.
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NCIRL reserves the right to alter the nature and timings of assessment
Module Workload
Module Target Workload Hours 0 Hours |
Workload: Full Time |
Workload Type |
Workload Description |
Hours |
Frequency |
Average Weekly Learner Workload |
Lecture |
Classroom and demonstrations |
36 |
Per Semester |
3.00 |
Directed Learning |
Directed e-learning |
36 |
Per Semester |
3.00 |
Independent Learning |
Independent learning |
178 |
Per Semester |
14.83 |
Total Weekly Contact Hours |
6.00 |
Module Resources
Recommended Book Resources |
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Beer, J. and Steif, E.. (2011), The Mediators Handbook, New Society Publishers.
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Liddle, D. (2017), Managing Conflict, Kogan Page, London.
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O’Sullivan G. (2018), The Mediators Toolkit, New Society Publishers, British Colombia.
| Supplementary Book Resources |
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Abigail. R.A. and Cahn, D.D. (2010), Managing Conflict through Communication, 4th. Allyn and Bacon/ Pearson.
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Bollen, K. and Euwema, M. and Munduate, L. (2016), Advancing Workplace Mediation Through Integration of Theory and Practice. Cham: Springer International Publishing, Industrial Relations & Conflict Management.
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Cloke, K. and Goldsmith, J. (2011), Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, J. Wiley and Sons.
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Dingle, J. and Sephton, J. (2017), Practical Mediation- A Guide for Mediators, Advocates, Advisers, Lawyers, and Students, Law Brief Publishing, Somerset.
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Mayer, M. (2000), The Dynamics of Conflict Resolution: A Practitioner’s Guide, Jossey Bass.
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Moore, C.W. (2014), The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition. Jossey-Bass, San Francisco.
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Quigg, Anne Marie. (2015), The Handbook for Dealing with Workplace Bullying, 1st. Gower Publishing, UK.
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Schutte, B. (2003), Fixing the Fighting, Oaktree Press.
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Walker, S. (2016), Mediation: An A-Z Guide, 1st ed. London: Bloomsbury.
| This module does not have any article/paper resources |
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Other Resources |
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[Article], Brinkert, R., (2006), Conflicting
Coaching: Advancing the Conflict
Resolution Field by Developing an
Individual Disputant Process, Conflict
Resolution Quarterly 25.
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[Article], Bultana C., Ramser C., Tilker K.,
(2010), Fighting Futility: Tools for
Mediation Success., Southern Journal of
Business & Ethics, No 2, p.64-73.
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[Article], Jenkins, M., (2011), Practice Note: Is
Mediation Suitable for Complaints of
Bullying?, Conflict Resolution Quarterly
29.
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[Article], Nadja A. (2008), The Mediation Metamodel
Understanding Practice, Conflict
Resolution Quarterly, Vol 26 No 1 Fall.
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[Article], Roche, K.R. and Teague P., (2012), The
Growing Importance of Workplace ADR, The
International Journal of Human Resource
Management.
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[Article], Schutte, B., “Remarkable Reframing”,
Journal of Mediation and Applied
Conflict Analysis, 2015, Vol. 2, No. 1.
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