Module Code: H9MECON
Long Title Mediation and Conflict Management
Title Mediation and Conflict Management
Module Level: LEVEL 9
EQF Level: 7
EHEA Level: Second Cycle
Credits: 10
Module Coordinator: COLETTE DARCY
Module Author: SHEILA MARTIN
Departments: School of Business
Specifications of the qualifications and experience required of staff  
Learning Outcomes
On successful completion of this module the learner will be able to:
# Learning Outcome Description
LO1 Demonstrate a comprehensive understanding of the theories of conflict, and conflict intervention approaches.
LO2 Demonstrate detailed knowledge and understanding of the principles governing mediation.
LO3 Critically review the ethical considerations in the management of conflict.
LO4 Critically evaluate the role of mediators in conflict resolution and gain an understanding of their own approach to conflict.
LO5 Use theory to analyse and develop communication options when dealing with conflict and conflict resolution.
LO6 Analyse scenarios and recommend alternative dispute resolution approaches that could be applied.
Module Recommendations

This is prior learning (or a practical skill) that is required before enrolment on this module. While the prior learning is expressed as named NCI module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).

No recommendations listed
Co-requisite Modules
No Co-requisite modules listed
Entry requirements

There are no additional entry requirements for this module.  The programme entry requirements apply.  No pre-requisites or co-requisites apply.   


Module Content & Assessment

Indicative Content
Introduction to the Study of Conflict
Managing Conflict from a Theoretical Perspective Defining Interpersonal Conflict The Inevitability of Conflict Conflict is a Fact of Life Defining Conflict Management and Skills Conflict Communication as Productive or Destructive.
Conflict Management Styles
Transactional Analysis (Thomas-Kilmann Conflict Modes) Using Emotional Intelligence Introduction to ADR
Specific Workplace Conflicts
Bullying and Harassment Conflict cycle & conflict styles Workplace dispute management policies New Code of Conduct on Bullying and Harassment.
ADR Institutions
International ADR Institutions The changing landscape of ADR in Ireland Mediation Act, 2017 The integration of Mediation into company policies Strategies for resolving workplace conflicts (Cloke and Goldsmith)
Introduction to Mediation
Defining Mediation Principles of Mediation Different approaches/Styles of Mediation: Facilitative, Transformational Stages in the Process – Preparation, Introduction, Story Telling, Problem Solving, Agreement
Communications Skills for Mediation Part 1
Role of Mediator Mediator skills and techniques Intro to Mediation Skills and Techniques Mediator’s Opening Statement
Communications Skills for Mediation Part 2
Listening Skills Non-verbal Communication Survey of Mediators
Communications Skills for Mediation Part 3
Questioning techniques Summarising and Reframing Overcoming Impasse
Mediation – How it Works
The Mediation Process- Stages 1-3
Identifying & Framing the Issues
Identifying and framing the issues Option Development and Negotiation Fisher & Ury- Getting to Yes
Crafting the Agreement
Crafting the Agreement Follow up Personal Reflection On-line mediation
Ethical Considerations in Managing Conflict
Establishing Trust Rules of confidentiality Code of Ethics in MII
Assessment Breakdown%


Full Time

Assessment Type: Assignment % of total: 100
Assessment Date: n/a Outcome addressed: 1,2,3,4,5,6
Non-Marked: No
Assessment Description:
Students are assessed on a 3,000-word assignment. Students are provided with four topics from which they must select one to research and write upon. The topics allow for both theoretical and practical subjects.
No End of Module Assessment
No Workplace Assessment
Reassessment Requirement
Coursework Only
This module is reassessed solely on the basis of re-submitted coursework. There is no repeat written examination.
Reassessment Description
The students if they fail this element then they must repeat the assessment, or an alternative assessment may be set. A failed assignment and repeat of the assessment will be regarded as a second sitting.

NCIRL reserves the right to alter the nature and timings of assessment


Module Workload

Module Target Workload Hours 0 Hours
Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Classroom and demonstrations 36 Per Semester 3.00
Directed Learning Directed e-learning 36 Per Semester 3.00
Independent Learning Independent learning 178 Per Semester 14.83
Total Weekly Contact Hours 6.00

Module Resources

Recommended Book Resources
  • Beer, J. and Steif, E.. (2011), The Mediators Handbook, New Society Publishers.
  • Liddle, D. (2017), Managing Conflict, Kogan Page, London.
  • O’Sullivan G. (2018), The Mediators Toolkit, New Society Publishers, British Colombia.
Supplementary Book Resources
  • Abigail. R.A. and Cahn, D.D. (2010), Managing Conflict through Communication, 4th. Allyn and Bacon/ Pearson.
  • Bollen, K. and Euwema, M. and Munduate, L. (2016), Advancing Workplace Mediation Through Integration of Theory and Practice. Cham: Springer International Publishing, Industrial Relations & Conflict Management.
  • Cloke, K. and Goldsmith, J. (2011), Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, J. Wiley and Sons.
  • Dingle, J. and Sephton, J. (2017), Practical Mediation- A Guide for Mediators, Advocates, Advisers, Lawyers, and Students, Law Brief Publishing, Somerset.
  • Mayer, M. (2000), The Dynamics of Conflict Resolution: A Practitioner’s Guide, Jossey Bass.
  • Moore, C.W. (2014), The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition. Jossey-Bass, San Francisco.
  • Quigg, Anne Marie. (2015), The Handbook for Dealing with Workplace Bullying, 1st. Gower Publishing, UK.
  • Schutte, B. (2003), Fixing the Fighting, Oaktree Press.
  • Walker, S. (2016), Mediation: An A-Z Guide, 1st ed. London: Bloomsbury.
This module does not have any article/paper resources
Other Resources
  • [Article], Brinkert, R., (2006), Conflicting Coaching: Advancing the Conflict Resolution Field by Developing an Individual Disputant Process, Conflict Resolution Quarterly 25.
  • [Article], Bultana C., Ramser C., Tilker K., (2010), Fighting Futility: Tools for Mediation Success., Southern Journal of Business & Ethics, No 2, p.64-73.
  • [Article], Jenkins, M., (2011), Practice Note: Is Mediation Suitable for Complaints of Bullying?, Conflict Resolution Quarterly 29.
  • [Article], Nadja A. (2008), The Mediation Metamodel Understanding Practice, Conflict Resolution Quarterly, Vol 26 No 1 Fall.
  • [Article], Roche, K.R. and Teague P., (2012), The Growing Importance of Workplace ADR, The International Journal of Human Resource Management.
  • [Article], Schutte, B., “Remarkable Reframing”, Journal of Mediation and Applied Conflict Analysis, 2015, Vol. 2, No. 1.
Discussion Note: