| Module Code: |
H8CDY |
|
Long Title
|
Communication Dynamics - Maximise your Personal Effectiveness
|
|
Title
|
Communication Dynamics - Maximise your Personal Effectiveness
|
| Module Level: |
LEVEL 8 |
| EQF Level: |
6 |
| EHEA Level: |
First Cycle |
| Module Coordinator: |
RON ELLIOTT |
| Module Author: |
RON ELLIOTT |
| Departments: |
School of Business
|
| Specifications of the qualifications and experience required of staff |
|
| Learning Outcomes |
| On successful completion of this module the learner will be able to: |
| # |
Learning Outcome Description |
| LO1 |
Critically evaluate the strengths and limitations of various communication skills. |
| LO2 |
Enhance personal impact through fundamental communication skills |
| LO3 |
Facilitate, lead and chair successful meetings. |
| LO4 |
Deliver a powerful presentation with conviction and confidence |
| LO5 |
Follow a pragmatic structure to write professional business correspondence |
| Dependencies |
Module Recommendations
This is prior learning (or a practical skill) that is required before enrolment on this module. While the prior learning is expressed as named NCI module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
|
| No recommendations listed |
Co-requisite Modules
|
| No Co-requisite modules listed |
Module Content & Assessment
| Indicative Content |
|
The Business Analyst as a Consultant
• Interpersonal skill set required for successful business analysis
• Overcoming potential barriers to clear communication
• Ethics
|
|
Alternative Consultancy Styles
• Facilitator style
• Coaching style
• Advisory style
|
|
The Consultancy Process
• Building rapport and trusting relationships
• Contracting and clarifying expectations
• Giving and receiving feedback
• Problem solving
|
|
Principles of Written Communication
• Basic principles of clear writing
• Speaking to the reader
• Structure of reports
• Use of graphics and tables
|
|
The Presentation Process
• Knowing your target audience
• Structure of a presentation
• Pacing the presentation
• Use of presentation tools
• Interpersonal styles
• Engaging your audience
|
|
Interactive Skills
• Interpersonal psychology
• Stimulation and feedback
• Handling questions
• Dealing with criticisms
• Listening and questioning techniques
|
|
Interpersonal Communication
• Psychological principles underpinning interpersonal communication
• Meetings
• Interviews
• Negotiation and problem resolution
|
| Assessment Breakdown | % |
|---|
| Coursework | 100.00% |
AssessmentsPart Time
| Coursework |
| Assessment Type: |
Group Presentation |
% of total: |
20 |
| Assessment Date: |
n/a |
Outcome addressed: |
1,2,3,4 |
| Non-Marked: |
No |
Assessment Description:
In your team prepare and deliver a presentation that you would deliver to your senior management team on your topic. Each person must present for five minutes. You are graded individually. You are working as a team and your presentation must demonstrate that this is a team project.
Apply the structured approach. Use visual aids appropriately. The presenter Engages the audience, Implements feedback to enhance their personal impact Make their presentations memorable. |
|
| Assessment Type: |
Individual Presentation |
% of total: |
20 |
| Assessment Date: |
n/a |
Outcome addressed: |
1,2,5 |
| Non-Marked: |
No |
Assessment Description:
Describe a positive or negative interaction you had with a customer in the past. (Use a real example). Relate the behaviour you demonstrated to the theories covered on module one. On reflection, what would you do differently and why? What would do the same and why?
This assignment is based on a real interaction you had with a customer/colleague. Please ensure absolute discretion by changing the names of party in your assignment. Your assignment should include some of the following:
• Competency Theory
• Fight or Flight
• Non-verbal behaviour
• Influencing Styles
• ORID Consultancy Model |
|
| Assessment Type: |
Project |
% of total: |
60 |
| Assessment Date: |
n/a |
Outcome addressed: |
1,2,3,4,5 |
| Non-Marked: |
No |
Assessment Description:
To reflect the integration of learning inherent in a level 8 programme, an integrative assessment ranging across the three modules has been introduced in the programme. This takes the form of a case study or research project which
requires learners to demonstrate their ability to develop cross-disciplinary solutions to the problems raised in the case study or research project.
Learners will be marked on their integrative abilities and demonstration of subject specific knowledge (LO1 - LO5). This piece of work constitutes part of the continuous assessment
component of the following three modules:
1. Management of Change
2. Business Systems Analysis
3. Communication Dynamics |
|
| No End of Module Assessment |
| Reassessment Requirement |
Repeat failed items
The student must repeat any item failed
|
Reassessment Description
Students must pass all components of assessment on the module; a component fail leads to a component repeat. The repeat assessment strategy requires students to complete an assignment to ensure that they have met the minimum learning outcomes. Learners may build on prior work from the assessments.
|
NCIRL reserves the right to alter the nature and timings of assessment
Module Workload
| Module Target Workload Hours 0 Hours |
| Workload: Part Time |
| Workload Type |
Workload Description |
Hours |
Frequency |
Average Weekly Learner Workload |
| Lecture |
No Description |
28 |
Per Semester |
2.33 |
| Independent Learning |
Independent Learning |
97 |
Per Semester |
8.08 |
| Total Weekly Contact Hours |
2.33 |
Module Resources
| Recommended Book Resources |
|---|
-
McClave, H. (2008), Communication for Business, 4th. Gill & Macmillan, [ISBN: 0717144550].
-
Bradbury, A.. (2010), Successful Presentation Skills (Sunday Times Creating Success), Kogan Page, [ISBN: B00SLTOMAG].
-
Bovée and Thill. (2016), Business communication essentials: a skills-based approach, Pearson Education Limited, Harlow, [ISBN: 978-1-292-09326-0].
-
DiSanza, J., R., & Nancy, J., L.. (2017), Business and Professional Communication: Plans, Processes, and Performance, 6th Edition. Pearson Education.
-
Rudolph F. Verderber,Kathleen S. Verderber,Deanna D. Sellnow. (2016), The Challenge of Effective Speaking in a Digital Age, 17th Edition. Cengage Learning, p.368, [ISBN: 9781305948198].
-
Kuiper, S.. (2012), Contemporary Business Reports, South-Western College Publishing.
| | Supplementary Book Resources |
|---|
-
Covey, S.. (2004), The Seven Habits of Highly Successful People, Simon & Schuster Ltd, p.372, [ISBN: 0684858398].
-
Senge, P.M.. (1994), The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization, Nicholas Brealey Publishing, p.608, [ISBN: 1857880609].
-
Templar, R.. (2010), The Rules of Work, Expanded Edition: A Definitive Code for Personal Success (Richard Templar's Rules), [ISBN: B00HTDGCFI].
| | This module does not have any article/paper resources |
|---|
| This module does not have any other resources |
|---|
|
