| Module Code: |
H7BCS |
|
Long Title
|
Business Communication Skills- Enhance Your Personal Impact
|
|
Title
|
Business Communication Skills- Enhance Your Personal Impact
|
| Module Level: |
LEVEL 7 |
| EQF Level: |
6 |
| EHEA Level: |
First Cycle |
| Module Author: |
ELLEN BYRNE |
| Departments: |
School of Computing
|
| Specifications of the qualifications and experience required of staff |
|
| Learning Outcomes |
| On successful completion of this module the learner will be able to: |
| # |
Learning Outcome Description |
| LO1 |
Engage with others effectively through enhanced effective listening and questioning skills. |
| LO2 |
Understand the power of metacommunication and paralanguage. |
| LO3 |
Confidently articulate ideas and data in language that is accessible to a non-technical audience. |
| LO4 |
Articulate insights and complex information through effective report writing. |
| LO5 |
Design and deliver powerful presentations to influence with impact. |
| LO6 |
Effective use of memos, messages, email, faxes, forms, questionnaires |
| LO7 |
Use an array of visual aids to best illustrate various aspects of analytical data. |
| Dependencies |
Module Recommendations
This is prior learning (or a practical skill) that is required before enrolment on this module. While the prior learning is expressed as named NCI module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
|
| No recommendations listed |
Co-requisite Modules
|
| No Co-requisite modules listed |
Module Content & Assessment
| Indicative Content |
|
Fundamental communication skills
• The role of body language in face-to-face communication.
• Thomas-Kilmann conflict management styles.
• The principles and processes of professional report writing.
• Presenting technical data to a non-technical audience.
• The art of influencing and negotiation skills.
|
|
Analyst’s communication skill set:
• Listening and questioning.
• Advising and informing.
• Persuading, influencing, and negotiating.
• Facilitating debates.
• Maintaining assertiveness under pressure.
• Making recommendations and unpopular decisions.
• Analysis and presentation of analytical data.
|
|
Human interaction and non-verbal communication
• Metacommunication and paralanguage.
• Language of silence and time.
• Ability to clearly communicate action plans.
• Make evidence based recommendations.
• Diagnose and communicate issues and problems
|
|
Report and Business Writing
• Produce high quality report and documentation.
• Understand essentials of good report.
• Create a clearly defined purpose of the report.
• Develop the appropriate structure of the report.
• Researching and assembling the material.
• Develop a succinct writing style.
• Use a variety of means to present technical information.
• Illustrate data through a variety of graphics including tables and charts.
|
|
Fundamental methods of business communications
• Understand the importance of Memos.
• Messages.
• Emails.
• Faxes.
• Forms in the business environment.
|
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Interactive Presentation Skills
• Managing questions.
• Validating participants input.
• Dealing with criticisms.
• Facilitating challenging meetings.
• One to one communication.
• Giving and receiving feedback
|
|
Communicating in groups or teams
• Advantages of groups.
• Disadvantages of groups.
• Factors affecting group effectiveness.
|
| Assessment Breakdown | % |
|---|
| Coursework | 100.00% |
AssessmentsFull Time
| Coursework |
| Assessment Type: |
Group Presentation (0060) |
% of total: |
25 |
| Assessment Date: |
n/a |
Outcome addressed: |
1,2,3,5,6 |
| Non-Marked: |
No |
Assessment Description:
Public Speaking and Presentation Skills: Teams should have four members |
|
| Assessment Type: |
Written Report |
% of total: |
50 |
| Assessment Date: |
n/a |
Outcome addressed: |
4,7 |
| Non-Marked: |
No |
Assessment Description:
Research and Report Writing.
Examples of research papers: "Conduct an Investigation into the growth of mobile phone usage in Ireland" or "Investigate the growth of internet penetration in Ireland" (2000 words, Harvard referencing). |
|
| Assessment Type: |
Reflective Journal |
% of total: |
25 |
| Assessment Date: |
n/a |
Outcome addressed: |
1,2 |
| Non-Marked: |
No |
Assessment Description:
The journal has been set with the clear intention of encouraging students to engage in critical thinking through reflective work. Therefore there should be clear evidence of critical thinking in the journal. This will form one of the key criteria for assessment. Similarly students are required to demonstrate reflective practice that is an explicit purpose for the journal. |
|
| No End of Module Assessment |
| Reassessment Requirement |
Repeat the module
The assessment of this module is inextricably linked to the delivery. The student must reattend the module in its entirety in order to be reassessed.
|
NCIRL reserves the right to alter the nature and timings of assessment
Module Workload
| Module Target Workload Hours 0 Hours |
| Workload: Full Time |
| Workload Type |
Workload Description |
Hours |
Frequency |
Average Weekly Learner Workload |
| Lecture |
No Description |
4 |
Every Week |
4.00 |
| Tutorial |
No Description |
2 |
Every Week |
2.00 |
| Independent Learning |
No Description |
15 |
Once per semester |
1.25 |
| Total Weekly Contact Hours |
6.00 |
| Workload: Part Time |
| Workload Type |
Workload Description |
Hours |
Frequency |
Average Weekly Learner Workload |
| Lecture |
No Description |
4 |
Every Week |
4.00 |
| Tutorial |
No Description |
2 |
Every Week |
2.00 |
| Independent Learning |
No Description |
178 |
Once per semester |
14.83 |
| Total Weekly Contact Hours |
6.00 |
Module Resources
| Recommended Book Resources |
|---|
-
Bovée, Courtland L; Thill, John. (2014), Business communication essentials: a skills-based approach, 6th. Pearon, p.470.
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Guffey, Mary Ellen, and Carolyn M. Seefer. (2007), Essentials of Business Communication., Mason, OH: South Western.
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Hargie, Owen, David Dickson, and Dennis Tourish. (2004), Communication Skills for Effective Management., Basingstoke: Palgrave Macmillan.
| | Supplementary Book Resources |
|---|
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Gambetti, Rosella, and Stephen Quigley.. Managing Corporate Communication: A Cross-Cultural Approach., 2013. Basingstoke: Palgrave Macmillan.
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Harvard Business Publishing. (2011), Communicating for Results, Harvard Business Publishing, Harvard.
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Harvard Business Review. (2011), HBR'S 10 must Reads: On Communication, Harvard Business Review, Harvard.
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Harvey, Nicholas. Effective Communication, Gill & Macmillan, Dublin.
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McKee, Annie, Richard Boyatzis, and Francis E. Johnston.. (2008), Becoming a Resonant Leader: Develop Your Emotional Intelligence, Renew Your Relationships, Sustain Your Effectiveness., Harvard Business School Press, Boston.
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Stanton, Nicky. (2009), Mastering Communication., Hants: Palgrave MacMillan, Basingstoke.
| | This module does not have any article/paper resources |
|---|
| This module does not have any other resources |
|---|
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