Learning Outcomes |
On successful completion of this module the learner will be able to: |
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Learning Outcome Description |
LO1 |
LO 1. Identify and facilitate the removal of, common barriers to communication |
LO2 |
LO 2. Analyse, structure and present information in a variety of formats as applied to various business oriented situations |
LO3 |
LO 3. Engage in public speaking and presentations |
LO4 |
LO 4. Demonstrate the ability to apply good listening and conceptualising skills |
LO5 |
LO 5. Apply communication skills to ensure effective interpersonal communication |
LO6 |
LO 6. Augment their presentation skill using appropriate technology |
LO7 |
LO 7. Analyse their own learning style to facilitate individual and group development in an organisational setting |
Indicative Content |
Introductory Communications Concepts (15%)
• The human capacity to process information
• The concept of information overload
• Models of learning and memory
• Language
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Principles of Written and Oral Presentations (20%)
• Structure of reports
• Marshalling the data
• Basic principle of clear writing
• Diction, projection and clarity
• Speaking to an audience – techniques to use
• Writing class assignments and essays
• Report writing
• Dealing with technical information
• Use of graphics, tables etc.
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The Presentation Process (20%)
• Knowing your target audience
• Structure of a presentation
• Supplementary materials
• Pacing the presentation
• Use of presentation tools
• Importance of non-verbal communication
• Class and project presentation
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Interactive Skills (15%)
• Interpersonal psychology
• Feedback and stimulation
• Handling questions
• Dealing with criticisms
• Listening techniques
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Interpersonal Communication (15%)
• Psychological principles underpinning interpersonal communication
• Meetings
• Interviews
• Negotiation and problem resolution
• Communication in small groups
• Large group communication
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Presentation Software (15%)
Learn how to make presentations using presentation software
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Teaching Methodology
Lectures
Supporting workshops
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Recommended Book Resources |
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McClave, H.. (2008), Communication for business, 4th edition. Gill and McMillan.
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Supplementary Book Resources |
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Farnmount, T.. (1988), Fast Track, Hodder and Stoughton.
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Fisher. R and Ury. W.. (1992), Getting to Yes, Century Business.
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Joss, M. W.. (1999), Looking good in presentations, Coriolis.
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Levinson, H.. (1989), Designing and Managing your career, Harvard Business Review.
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Montross, D. H. and Shinkman, J.. (1992), Career Development, theory and practice, USA.
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Pedler, M, Burgoyne, J., Boydell, T.. (2001), A manager’s guide to self-development, McGraw-Hill.
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Stewart, J.. (1999), Employee Development Practice, Pitman.
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Thomson, J.. (1999), Changing Patterns of Management Development, Blackhall.
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This module does not have any article/paper resources |
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Other Resources |
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[Journal], People management.
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[Journal], HRD Ireland.
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